Privacy Policy

Information we collect

We may collect your name, email address, telephone number and enquiry details through contact or remake enquiries. Photographs and other materials you provide are received and retained only as needed to respond to your enquiry.

How we use information

• Responding to and confirming enquiries, consultations and requests for quotations
• Communicating as needed to provide remake and related services
• Verifying identity, providing after-sales support and preventing misuse
• Improving our website and services

Photographs and personal stories shared in enquiries

Photographs, information about materials, and memories or family stories shared through enquiry forms are used only as needed to respond, assess feasibility, prepare quotations and production instructions, and provide support after delivery.

• Photographs are used to understand the enquiry and communicate about the requested work.
• If we wish to publish your story on our website or social media, we will explain the proposed content and scope and separately seek your consent.
• If AI processing beyond the purpose of your enquiry, or use for training, is needed, we will explain the purpose, information involved and scope of use and separately seek your consent.
• Information no longer needed for its stated purpose will be appropriately deleted, except where retention is required by law or for business purposes.

Protecting personal information

We take necessary measures to protect collected personal information from loss, alteration and unauthorised disclosure, and handle it only as needed for our business operations.

Third parties and service providers

We do not disclose personal information to third parties without consent, except as permitted or required by law. Appropriately selected service providers may process information as needed to respond to enquiries, send email and operate our servers.

Cookies and similar technologies

This site may use cookies and similar technologies for display, security, convenience and understanding usage. You can restrict cookies in your browser settings, although some features may not work correctly.

Access, correction and deletion requests

If you request access, correction, deletion or an end to the use of your personal information, we will verify your identity and respond appropriately in accordance with applicable law.

Get in touch

PSNY LLC — Personal Information Protection Officer
4-24-3 Akatsutsumi, Setagaya-ku, Tokyo 156-0044, Japan
Contact form

Established: 9 August 2026
Last revised: 9 August 2026

Website analytics

Only after you allow analytics do we use Google Analytics to measure page views, product views and link clicks to improve this site. Your choice is stored in this browser for 180 days and can be changed through Cookie settings in the footer. Custom analytics fields do not contain names, email addresses or enquiry details. Advertising consent is not granted.

Analytics data is sent to Google and stored in the BigQuery environment we use for analysis. Withdrawing consent stops subsequent collection but does not delete data already sent.